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PT Member Services Representative

Company Name:
Mountain America Credit Union
LOCATION
Cedar City Branch
410 North Main Street
Cedar City, UT 84720
SCHEDULE
Part Time (__ Set Schedule __): Monday - Friday 11 am - 4 pm; Rotating Saturdays 9 am - 2 pm
POSITION PURPOSE
Recognize and meet member and potential member needs by providing quality service through transactions and cross-selling products and services. Have a consistent focus to increase member satisfaction and account retention.
ESSENTIAL DUTIES AND RESPONSIBILITIES
To be effective, an individual must be able to perform each job duty successfully.
Provide quality service (AAA) to members and potential members
Recognize member needs and cross-sell products and services
Balance cash drawer
Represent the credit union in a professional manner, both in dress and in actions
Accurately and efficiently process transactions in accordance with established policies and procedures
Actively participate and complete product knowledge courses
Follow up on referrals e.g. warm calling
Comply with all regulations as required by law, including but not limited to Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC (funds availability), Regulation DD (TIS) and other regulations as required by law as it relates to his/her position
Perform other duties as assigned
KNOWLEDGE, SKILLS, and ABILITIES
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Experience
At least six months of branch or related experience
Education
High school diploma or equivalent
Licenses, Certificates, Registrations, Trainings
To be completed during the first 90 days:
MAU Advance MSR Courses
MAU Products & Services
MAU Shared Branching
MAU MSR Sales Learning Plan
Teller Follow-up Training
MSR Sales Certification
Annual MSR Certification
Computer/Office Equipment Skills
Basic computer operating skills
Beginner to intermediate skills in Microsoft Office (Outlook, Word, Excel)
Type a minimum of 35 words per minute preferred
Symitar experience preferred
Managerial Responsibility
Have no supervisory/managerial responsibilities
Interpersonal Skills
Work normally involves contact with persons beyond immediate associates generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members of vendors) requiring ordinary courtesy in providing assistance and information.
Other Skills and Abilities
Cash handling skills, good math skills, effective communications, positive attitude and willingness to promote credit union products and services.

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